Customer Service Representative

– The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services.

**Responsibilities**

– Maintaining a positive, empathetic and professional attitude toward customers at all times.
– Responding promptly to customer inquiries.
– Acknowledging and resolving customer complaints.
– Knowing our products inside and out so that you can answer questions.
– Keeping records of customer interactions, transactions, comments and complaints.
– Communicating and coordinating with colleagues as necessary.
– Providing feedback on the efficiency of the customer service process.
– Ensure customer satisfaction and provide professional customer support.