Our client, a household product company, is looking for a Businees Development Manager to engage and interact with key retail and wholesale clients, creating and maintaining positive relationships with them, responding to their needs, and identifying opportunities for new accounts and growth.
The ideal candidate will be responsible for developing and maintaining strong customer relationships, both within a company and with outside clients, as well as seeking out new business prospects and supporting them with product purchases.
Maintaining proactive communication with clients to promote high-quality sales, customer satisfaction and customer service processes
Collaborate with key accounts managers and marketing teams to understand each client’s buying decision process and to understand a client’s wants and needs in order to maintain the relationship
Communicate business values and keep clients up to date on any new goods, programs, or marketing activities, assisting them in understanding the whole range of company products, programs, and services
Be the main point of contact for assigned customers and help them work through problems and train them on how to use our products/ services
Enhance the customer experience by assisting on onboarding new clients with purchases, upgrades/returns, and usually providing technical assistance
Meet and exceed customer expectations and handle complex negotiations with clients and representatives to continue business goals and future actions
3+ years of proven experience as a Relationship Manager, Customer Specialist or similar customer service role
Ability to actively drive growth and opportunities within businesses by making creative recommendations and providing client-focused solutions to customer needs
Demonstrate customer service skills in order to satisfy internal and external customers and build partner relationships
Ability to communicate and present written and verbal English communication, as well as respond to and influence best solutions to client concerns and inquiries, if any;
Self-motivated, detail-oriented, and proactive team leader with innovative ideas to inspire customer loyalty and support
Ability to be flexible to changing demands and challenges and must be able to practice initiative and attentiveness