Location: Brooklyn NY
Our client, a growing Payroll company is seeking a positive and attentive Onboarding Specialist with excellent customer support and customer management skills to assist with onboarding new clients.
The primary function of this position is to act as the implementation “warrior” where the candidate will be the initial point of contact to new clients.
The duties of this job opportunity require expertise and skills in maintaining established standards of quality and accuracy. it requires specialized technical problem solving and ingenuity while working within approved organizational systems and technology, and the demonstration of the values of integrity, quality, and caution.
Conduct/compose welcome calls/emails setting proper client expectations
Comprehensive analysis ensuring completion and accuracy of submitted new client data
Utilize payroll knowledge to streamline client experience and ensure compliance with payroll best practices, Tax (Federal, State, Local), FLSA and ACA laws
Schedule and confirm follow-up calls, client training, the first process and check dates
Enter new client information in the system according to documented procedures
Collect, enter, and balance previous year-to-date payroll and employee information
Setup all value-add services such as Direct deposit, Tax Service, PTO, GL, ESS, and Timekeeping
Support client training on software ensuring comprehension of applicable features
Offer client support for first few payrolls ensuring client comfort level with the process
Oversee transition to client service which includes hand-off call with client and CSR
Collaborate and support teammates maintaining a positive work relationship
Participate in special projects and department initiatives as requested
Perform other duties, as assigned
At least 2-5 years of experience in payroll implementation
Ability to handle multiple implementations at one time
Average company size exposure: up to 100-300 people
Ability to handle all aspects of implementation: Basic knowledge of PTO, GL, Wage Parity, Time and Attendance, Custom Reports, Taxation, data manipulation, file uploads.
Client facing webinar training skill set
Excellent attention to detail, time management, organization, and prioritization skills
Proficiency in Microsoft Office Suite
Excellent project management skills
Strong sense of ownership and results oriented.
Strategic and proactive thinker with ability to understanding and communicate client requirements and find corresponding solutions.
Troubleshooting and problem-solving experience.
Ability to handle escalations with minimal to no supervision.
Experience managing simultaneous projects with 3rd party vendors.
Experience with HealthCare Industry and Unions a plus, but not required.
FPC/CPP or SHRM Certification a plus, but not required.