Our client, a maintenance service firm, is looking for a reliable Area Operations Manager to manage and maintain top-notch client satisfaction across the range of the company’s maintenance services.
The ideal candidate will be responsible for ensuring the seamless and successful operations of the maintenance division that will lead to significant business revenue.
Organize and oversee the organization’s daily activities as well as the daily work schedule of the employees, including setting hours, staffing needs, and timesheets
Ensure highest client satisfaction by outlining the services offered, including job specifications, service inclusions, and scope of work
Create a maintenance program to provide services in accordance with the understanding of the client’s requirements
Monitor and upkeep on the cleaning services offered to each client to make sure the assigned tasks are completed successfully
Provide high-quality service to all customers by assisting them with their inquiries, questions, concerns, or complaints
Maintaining and updating a recurring work calendar, staff members’ weekly timesheets, and operation reports
Identify opportunities for additional services within existing client base
2+ years of proven work experience as an Area Manager, preferably in a maintenance or janitorial field
Demonstrate excellent leadership, organizational skills, problem-solving skills that will motivate a team, encourage them to work toward a common goal, and identify and solve any issues that arise
Demonstrate a proactive and optimistic attitude by providing initiatives that are focused on the needs of the customer to ensure client satisfaction
Strongly self-motivated, to include studying and maintaining working knowledge of industry standards and trends
Ability to work non-conventional hours and be on-call as needed
Exceptional English communication skills and fluent/conversational in Spanish
Knowledge of basic computer operating systems, and hands-on experience using time tracking, CRM/PO systems
With reliable transportation.