Customer Service Manager
Ridgefield Park, NJ, Brooklyn, NY
Join the our team, a thriving online retailer dedicated to exceptional customer service.
As the Customer Service Manager, you’ll lead our team of 40 plus customer service reps, both in-office and remote, handling phone, live chat, and email support. Your goal is to ensure top-notch service and satisfaction for our online sales customers.
Lead and mentor a team of 40 plus customer service reps.
Optimize performance and exceed KPIs.
Manage multi-channel support (phone, chat, email).
Resolve complex customer issues.
Improve service processes.
Analyze data for insights.
Develop training programs.
Manage remote teams effectively.
Generate performance reports.
Experience in customer service leadership, ideally in online sales.
Strong leadership and communication skills.
Proficiency in customer service software.
Adaptability in a fast-paced online sales environment.
Email Resumes to: email@example.com